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Enrol a FydeOS device

Enrolment connects a device to FydeOS Management Cloud so that it can receive enterprise policies, apps, and remote actions.

Choose one method:

  • Manual enrolment for a pilot, a repaired device, or a small deployment.
  • Enrolment image for repeated or zero-touch deployment. See Create an enrolment image.

Before you begin​

  • Install a compatible FydeOS build for the device.
  • Connect the device to a network that can reach FydeOS services.
  • Confirm an available Business+ or Kiosk licence under Subscriptions.
  • Decide the target organisational unit.
  • Have an enterprise account permitted to enrol devices.

Manually enrol a device​

  1. Start the device and complete language and network selection.
  2. Continue to the FydeOS sign-in screen without signing in to a personal desktop session.
  3. Select Enterprise enrolment in the lower-left corner.
  4. Enter the enterprise account requested by the enrolment screen.
  5. Follow the on-screen prompts until enrolment completes.
  6. Restart the device if prompted.
caution

Enrol the device before it is handed to the end user. If the device has already been used, reset it first so that local data and an earlier owner state do not interfere with enrolment.

Find the enrolled device​

  1. In Management Cloud, open Devices.
  2. For a Business+ or Kiosk device, choose Kiosk & Business+ Devices.
  3. For a Basic licence, choose Basic Devices.
  4. Search by Serial Number, select the correct organisational unit, and click Search.
  5. Open the device to check its licence, status, enrolment time, and last policy sync.

Complete post-enrolment checks​

On the device details page, verify:

  • Device Status is Provisioned.
  • The License Type is correct.
  • The device is in the intended organisational unit.
  • Last Policy Sync is present.
  • The expected apps and policies appear on the device.

If the device is in the wrong unit, use Move To on the device details page. If the licence is wrong, use Modify License only after confirming that the target licence is available.

Common enrolment problems​

The device does not appear​

  • Refresh the correct device list.
  • Search by serial number and select All Organisational Units.
  • Confirm that the device is online and that enrolment completed on the device.
  • Check Subscriptions for available licences.

The account cannot enrol devices​

Check the user's role and the Enrollment permissions setting under Business+ → User Settings for the relevant organisational unit.

The wrong licence was used​

Open the device details page and select Modify License. If the licence type cannot be changed, confirm availability under Subscriptions and contact your FydeOS representative before deprovisioning the device.

What's next​