Configure device reporting and logs
Reporting policies determine what device information reaches Management Cloud. Enable the minimum data required for inventory, security, operations, and support, in line with your privacy and retention rules.
Configure reporting
- Open Business+ → Device Settings.
- Select the target organisational unit.
- Open User and device reporting, or search for a setting.
- Review the available reporting controls:
| Setting | Operational use |
|---|---|
| Hardware information | Model and hardware inventory |
| Device telemetry | Health and performance investigation |
| Recent users | User-to-device support history |
| Kiosk session status | Kiosk availability monitoring |
| Running kiosk app | Confirm the active kiosk workload |
| Print jobs | Printing usage and issue analysis |
| Upload frequency | How often device status is sent; the current default shown in the console is 180 minutes |
| Anonymous metrics | Aggregated usage and crash diagnostics |
| Device system log upload | Remote troubleshooting data |
| Performance trace | Deep performance investigation |
- Confirm the data purpose, audience, and retention period.
- Click Save.
Use the reported data
- Devices → Device Overview, compare device status, kiosk status, licence, models, OS versions, and browser versions.
- Devices → Kiosk & Business+ Devices, search and filter the fleet, choose columns, and export an inventory snapshot.
- Device details, review last active time, last policy sync, hardware, versions, network interfaces, recent activity, and custom fields.
- Notification Centre, investigate offline devices and other configured events.
Privacy and performance
- Recent-user, print-job, log, and trace data can be sensitive.
- Limit access through administrator roles.
- Store exports according to your organisation's data-handling rules.
- Enable system logs or performance traces for a defined troubleshooting window, then return to the normal policy when appropriate.
- Increasing upload frequency can increase network and service load.
A device is not reporting
- Confirm it is online and not disabled, suspended, or deprovisioned.
- Check its organisational unit and inherited reporting policy.
- Compare Last Active with Last Policy Sync.
- Confirm proxy, DNS, firewall, and certificate settings allow management traffic.
- Restart only when safe for the user or kiosk workload.
- Compare with a working device in the same unit.
When escalating, provide the device model, FydeOS version, unit, last active time, last policy sync, and the missing report type.
What's next
- Configure device policies, apply settings through an organisational unit.
- Device inventory and monitoring, find devices and verify their state.
- Troubleshooting checklist, diagnose common device problems.